On the Job
Click the button below to start.
Question 1 of 20
The first thing to remember when you a practicing nail technician is that your job revolves around:
Customer Service
Customer Interest
Personal Interests
Your Experience
Question 2 of 20
In searching for a salon, it is important to find one that:
Pays the highest wage
Matches your style
Expects minimum performance
Requires no license
Question 3 of 20
The usual percentage for a tip on a total service ticket is:
3
5
10
15
Question 4 of 20
In any service industry, putting clients first is:
Unnecessary
Risky
Demeaning
Required
Question 5 of 20
Being punctual at work is respectful to your clients and your:
Neighbors
Children
Co-workers
Pets
Question 6 of 20
A job description should contain:
Duties and responsibilities
A personal bucket
Calendar of activities
Schedule time off
Question 7 of 20
The most reliable way to be compensated in an entry-level position is :
Salary
Commission
Cash
Sporadically
Question 8 of 20
Compensation with base pay and a percentage of sales is called:
Tips plus Salary
Retail plus tips
Salary plus commission
Commission only
Question 9 of 20
In addition to your regular compensation, your tips are:
Taxable up to $400
Reported as income
Declared but not tax
Not taxed at all
Question 10 of 20
Feedback on job performance is commonly given through:
Performance evaluations
Job referrals
Co-worker estimates
Job descriptions
Question 11 of 20
Choosing a role model who has the qualities you would like to develop:
Maybe limiting
Diminishes your individuality
Maybe competitive
Helps improve performance
Question 12 of 20
In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of:
A complainer
A problem-causer
A team player
A good client
Question 13 of 20
A good method of estimating income and expenses is through:
A mortgage
A budget
A tax return
A retirement plan
Question 14 of 20
Increasing service prices is one way to:
Drive clients away
Reduce your income
Increase your income
Appear arrogant
Question 15 of 20
Not repaying a loan is called:
Defaulting
Crazy
Good credit
Efficient
Question 16 of 20
Another term for upselling services is:
Service increases
Ticket upgrading
Service ticketing
Ticket upselling
Question 17 of 20
To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be:
Agressive
Assertive
Forceful
Confident
Question 18 of 20
Once the client has decided to buy, quit:
Talking
Breathing
Selling
Working
Question 19 of 20
The steady customers whom you serve on a regular basis are considered your:
Preferred friends
Personal patrons
Fundamental clients
Client base
Question 20 of 20
Scheduling clients for a future service before they leave the salon is known as:
Rebooking
Referrals
Marketing