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Manicure 21: On the Job

On the Job

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Question 1 of 20

The first thing to remember when you a practicing nail technician is that your job revolves around:

A

Customer Service

B

Customer Interest

C

Personal Interests

D

Your Experience

Question 2 of 20

In searching for a salon, it is important to find one that:

A

Pays the highest wage

B

Matches your style

C

Expects minimum performance

D

Requires no license

Question 3 of 20

The usual percentage for a tip on a total service ticket is:

A

3

B

5

C

10

D

15

Question 4 of 20

In any service industry, putting clients first is: 

A

Unnecessary

B

Risky

C

Demeaning

D

Required

Question 5 of 20

Being punctual at work is respectful to your clients and your:

A

Neighbors

B

Children

C

Co-workers

D

Pets

Question 6 of 20

A job description should contain:

A

Duties and responsibilities

B

A personal bucket

C

Calendar of activities

D

Schedule time off

Question 7 of 20

The most reliable way to be compensated in an entry-level position is :

A

Salary

B

Commission

C

Cash

D

Sporadically

Question 8 of 20

Compensation with base pay and a percentage of sales is called:

A

Tips plus Salary

B

Retail plus tips

C

Salary plus commission

D

Commission only

Question 9 of 20

In addition to your regular compensation, your tips are:

A

Taxable up to $400

B

Reported as income

C

Declared but not tax

D

Not taxed at all

Question 10 of 20

Feedback on job performance is commonly given through:

A

Performance evaluations

B

Job referrals

C

Co-worker estimates

D

Job descriptions

Question 11 of 20

Choosing a role model who has the qualities you would like to develop: 

A

Maybe limiting

B

Diminishes your individuality

C

Maybe competitive

D

Helps improve performance

Question 12 of 20

In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of: 

A

A complainer

B

A problem-causer

C

A team player

D

A good client

Question 13 of 20

A good method of estimating income and expenses is through:

A

A mortgage

B

A budget

C

A tax return

D

A retirement plan

Question 14 of 20

Increasing service prices is one way to:

A

Drive clients away

B

Reduce your income

C

Increase your income

D

Appear arrogant

Question 15 of 20

Not repaying a loan is called:

A

Defaulting

B

Crazy

C

Good credit

D

Efficient

Question 16 of 20

Another term for upselling services is:

A

Service increases

B

Ticket upgrading

C

Service ticketing

D

Ticket upselling

Question 17 of 20

To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be:  

A

Agressive

B

Assertive

C

Forceful

D

Confident

Question 18 of 20

Once the client has decided to buy, quit: 

A

Talking

B

Breathing

C

Selling

D

Working

Question 19 of 20

The steady customers whom you serve on a regular basis are considered your:

A

Preferred friends

B

Personal patrons

C

Fundamental clients

D

Client base

Question 20 of 20

Scheduling clients for a future service before they leave the salon is known as:

A

Rebooking

B

Referrals

C

Marketing

D

Selling

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