The act of transmitting information, in the form of symbols, gestures, or behaviors, in order to express an idea or concept so that it is satisfactorily understood is known as ____________.

An important strategy to use when conducting a client consultation is known as ________.

The most important communication you will have with your clients is the ________.

What tool can be used to put your clients at ease about your technical skills and abilities?

When you help a client determine the ideal length and nail shape, consider the shape of the finger tips, the nail bed, and  __________.

When conducting a client consultation with a first-time client, how much time should you schedule for the consultation?

What is the very first thing you should do when meeting a new client?

When is it appropriate to argue with a customer?

If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take?

As you interact and communicate with fellow coworkers, remember to treat everyone with ________.

In dealing with conflicts that may occur between your coworkers, it is important to _________.

When bringing issues or problems to your supervisor or salon manager, it is important to be __________. 

One of the ways you can participate proactively in your career success is by approaching your employee evaluation sessions _________. 

The best way to understand others is to begin with a firm understanding of _________. 

People who are rude, insensitive, and generally unfeeling are usually __________.